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Covid-19  FAQ

If the answers below do not satisfy your question, you can contact us at info@eresinhotels.com.tr

I. How do I cancel my booking in this situation?

If you have made your reservation online or through an agency, you can request a cancellation by contacting your relevant agency. Please note that the hotel has the right to directly cancel or make changes to reservations made through hotel website. Cancellation and change policies of intermediary companies at their initiative and independent of the hotel.

II. What is the cancellation policy related to Coronavirus?

If there are travel restrictions, flight cancellations and similar situations due to Covid19 coinciding with the accommodation dates of the guest, the hotel can cancel the reservation free of charge or change the reservation dates according to the guest's preference.

III. Can I move my booking to a future date?

If there are force majeures that will hinder your stay, you can contact the hotel for a later date. 

IV. Will I get charged additionally if I move my reservation to a future date?

This is a situation at the initiative of the hotel, you can contact the reservation office at +90 212 631 1212 or  info@eresinhotels.com.tr for detailed information. 

V. What precautions does BRANDNAME take?

You can find detailed information about the measures taken by our hotel for Covid 19 on our Hygiene Manifest page at www.eresin.com.tr.

VI. What amenities are open?

Free Parking: When you stay with us, you can easily park your car around the hotel at Eresin Hotels Sultanahmet and Eresin Hotels Taxim & Premier. At Eresin Hotels Topkapı, we have indoor and outdoor parking and you can get an affordable service from our  valet service.
In-Room Facilities: Your hotel room has a minibar, HD TV, WiFi, hair dryer, iron.
Fitness & Pool: As a guest of Eresin Hotels, you have free access to the gym and indoor pool at Eresin Hotels Topkapı and Eresin Hotels Taxim & Premier.

VII. Are your restaurants and bars open?

You can spend quality time by taking advantage of our wide and diverse beverage menu in the Lobby bars, which are decorated with their unique and magnificent decor in each of our hotels.

VIII. What is BRANDNAME doing to ensure a safe environment for guests?

You can find detailed information about the measures taken by our hotel for Covid 19 on our Hygiene Manifest page at www.eresin.com.tr.

IX. How is your staff trained to prevent spread?

Special training on COVID-19 and hygiene has been provided to all our staff. Our employees have COVID-19 hygiene certificates.

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